Welcome to

Elevate Your Impact: Extraordinary Service Begins with Your Daily Habits.

About the Course

At ServiceQ, we believe that exceptional service starts with strong relationships. Our "Service Habits" course is designed to help you strengthen your connections with those you serve by focusing on three key pillars: Know Yourself, Understand Others, and Act Consciously. 

The 3 Core Pillars

Service Habits is a comprehensive framework built on 3 core pillars, each designed to guide you towards delivering exceptional service. Within this framework are 21 transformative habits, carefully crafted to enhance your self-awareness, empathy, and effectiveness in service interactions.

Pillar1: Know Yourself

  • Develop self-awareness and emotional intelligence.
  • Recognise your strengths and areas for improvement.
  • Cultivate a positive attitude and mindset.

Pillar 2: Understand Others

  • Learn to empathise with customers.
  • Improve your active listening skills.
  • Understand different personality types and communication styles.

Pillar 3: Act Consciously

  • Practice mindful and deliberate actions.
  • Implement effective problem-solving techniques.
  • Consistently exceed customer expectations.

21 Transformative Habits

Each pillar is supported by 7 distinct habits, providing a structured approach to mastering the essential skills and mindsets needed to excel in service. These habits work together to create a holistic foundation for professional and personal growth.

Habit #1: Choose To Serve

At ServiceQ, we believe that service is a choice. This habit, "Choose to Serve," is a keystone habit that makes all other habits easier to apply. In this habit, we will explore mindset and the micro choices you make when interacting with those you serve.

Habit #2: Create Helpful Beliefs

This habit, 'Create Helpful Beliefs,' focuses on understanding and testing the beliefs that influence your success in service. We'll explore how to notice and test beliefs that stand in the way and recognise those that support your best professional self.

Habit #3: Take Four Seconds

'Take Four Seconds' teaches the importance of self-awareness and conscious breathing to make better decisions. This habit helps you pause, ground yourself, and respond thoughtfully, enhancing your interactions and service quality.

Habit #4: Watch Your Thoughts

This habit emphasises the significance of staying present and attentive during service interactions. Learn to recognise helpful and unhelpful thoughts and direct your energy and attention effectively.

Habit #5: Meditate Daily

'Meditate Daily' introduces mindfulness as a tool for improving focus and clarity in service. Discover various meditation techniques to manage stress and enhance mental clarity, contributing to a calm and centred approach to service.

Habit #6: Be The Change

This habit highlights the impact of behaviours and values in action.
You cannot always control the outcome or solution in a service interaction, but you can be responsible for the quality of service you give by embodying positive behaviours which influences team dynamics and customer perceptions.

Habit #7: Look The Part

This habit focuses on making a good first impression and establishing trust. Learn the key areas for creating presence and credibility in service interactions, recognising that appearance goes beyond just looks.

Habit #8: Put The Team First

Habit #8 emphasises the importance of valuing and investing in your internal customer relationships—your team. When you are treating your colleagues with respect and care, you will do the same with your customers.

Habit #9: Use Their Name

Habit #9 'Use Their Name' highlights the power of remembering and using people's names to create instant connection and cultivate respect. This habit focuses on the significance of names in fostering positive interactions.

Habit #10: See Their World

Habit #10 'See Their World' teaches the practice of empathy by understanding that everyone carries a different worldview. This habit is about removing barriers and making people feel seen, heard, and understood.

Habit #11: Listen To Understand

Habit #11 'Listen To Understand' focuses on improving listening skills by identifying barriers to effective listening and learning how to listen to understand rather than to respond. This habit enhances empathy and connection.

Habit #12: Squint With Your Ears

'Squint With Your Ears' is about understanding deep listening beyond hearing words. This habit emphasises the use of all senses and the power of paraphrasing to enhance empathy and connection.

Habit #13: Test Your Assumptions 

This service habit will help you recognise and challenge assumptions that get in the way of serving effectively. You will learn to transform your assumptions into questions to gain a clearer perspective.

Habit #14: Ask Better Questions

This habit focuses on the skill of crafting high-quality questions to foster better communication and problem-solving. This habit highlights the difference between closed and open questions.

Habit #15: Plan Your Conversations

You have so many conversations in a day but how often do you take the time to prepare in advance? This habit focuses on planning for your conversations so that they are more intentional, effective, and enjoyable for you and others.

Habit #16: Praise Effectively

Everyone enjoys being praised! But many of us are not highly skilled at delivering praise that recognises and reinforces the behaviours we want to see more of. In this habit, you'll learn a three-step process for giving praise that helps everyone understands what good looks like and creates a high-vibe environment that your team and customers will love.

Habit #17: Tell The Truth

This habit is about more than simply being honest. It's about the power of choosing your words consciously and intentionally, especially in difficult conversations. Learn how keeping your promises can raise your self-esteem and increase your resilience.

Habit #18: Look After Your Shakti

This habit is all about practical ways to manage your energy at work. When you are more aware of the natural ebbs and flows of your energy, it is easier to create daily rituals that help maintain your wellbeing and sustain high performance in service.

Habit #19: Minimise Multitasking

We all think we're good at multi-tasking but, spoiler alert, we're not! This habit is about being fully present and doing one thing at a time to avoid making costly mistakes or missing opportunities to solve problems or deepen relationships.

Habit #20: Bend Blue Rules

Service situations can require some give and take. But how do you know when to be flexible and when to be firm? In this habit, you'll learn when and how to bend the rules to create win-win situations.

Habit #21: Do Your Best

Doing your best sounds so simple, right? But sometimes we get so caught up listening to our own inner critic that we completely lose our perspective. This habit is all about cultivating self compassion and staying motivated to improve, even in the face of challenges.

Key Benefits

Enhanced Self-Awareness

Develop a deeper understanding of your strengths, weaknesses, and personal values. Cultivate mindfulness and emotional intelligence to improve your interactions with others.

Improved Empathy and Connection

Learn to see the world from others' perspectives, fostering empathy and building stronger relationships. Enhance your communication skills to better understand and respond to the needs of those you serve.

Conscious and Intentional Actions

Adopt practical strategies for acting consciously and ethically in all interactions. Learn to make thoughtful, deliberate decisions that positively impact your service delivery.

Stronger Professional Relationships

Build trust and rapport with clients, colleagues, and stakeholders. Strengthen your ability to work collaboratively and effectively within teams.

Increased Customer Satisfaction

Deliver exceptional service that exceeds expectations and fosters customer loyalty. Develop habits that consistently prioritise the needs and satisfaction of those you serve.

Personal and Professional Growth

Gain valuable skills and insights that enhance your personal development and career advancement. Empower yourself with the knowledge and tools to become a more effective and compassionate service provider.

What We Offer

Ready to transform the way you serve?
Enrol in 'Service Habits' today and unlock the skills to build stronger relationships, create lasting impact, and elevate your personal and professional life.
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Frequently Asked Questions

Who is this course for?

This course is designed for anyone involved in customer service, including customer service representatives, managers, and business owners who want to improve their service delivery.

How long is the course?

The course is self-paced, allowing you to complete it at your own speed. On average, it takes about 10 hours to complete.

How do I enroll in the course?

Simply click the "Enroll now!" button and follow the registration instructions.
Meet the Author

Jaquie Scammell

Customer Service Keynote Speaker | Author of Service Mindset and
Multi Award Winning Service Habits | Founder/CEO ServiceQ
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author

Your world-class facilitators

All of our facilitators are highly qualified professionals, widely recognised in their field.

Taryn Johnston

Senior Facilitator

Mariam Mousa

Organisational Development Expert

Jennifer Crescenzo

Facilitator

Greg Sellar

Facilitator

Kellee Lewis 

Facilitator

Get in touch

  • Suite 1, Level 9, 350 Collins Street, Melbourne, Victoria, Australia 3000
  • hello@serviceq.co
  • +61 431 133 904

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