Habit #3:

Take Four Seconds

What can you do when you find yourself at your emotional edge when talking to a colleague or customer?   How do you give yourself the calm and clarity to respond with care rather than react?  The 'Take Four Seconds' microlearn teaches you how to use a tool that's always available - your breath - to regulate your nervous system and give you a few extra moments to see your options.  You'll learn to use your breath in any situation to feel more grounded and make better decisions.

About this Microlearn

 In today's fast-paced world, the ability to pause, ground yourself, and respond thoughtfully is a critical skill.  In this "Take Four Seconds" microlearn, you will experience a simple breathing technique that helps you conserve energy and empowers you to make better decisions, even when you're feeling on edge or over-whelmed.

This course is perfect for anyone looking to enhance their emotional intelligence and deliver higher quality service consistently.

What You'll Learn

"Take Four Seconds" introduces you to the simple yet powerful habit of taking a four-second pause before reacting to:

Cultivate Self-Awareness

Learn to "catch" strong emotions before they overwhelm you to make more intentional and informed decisions.

Improve Interactions

Discover how even a short pause can give you more options in high-stress situations and lead to more productive conversations and better outcomes.

Enhance Emotional Regulation

Learn how to use conscious breathing to ground, manage stress, and conserve energy in any situation.

Boost Service Quality

Use this technique anytime, anywhere to elevate the quality of your service and ensure that your responses are thoughtful, empathetic, and aligned with your professional goals.
Ready to take control of your responses and elevate your service quality? 
Enrol in the "Take Four Seconds" course today and transform your interactions, improve your emotional intelligence, and deliver extraordinary service—one breath at a time.
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Frequently Asked Questions

Who is this course for?

This course is ideal for anyone looking to improve their decision-making, emotional regulation, and interpersonal interactions—especially those in service-oriented roles.

Will this course help with stress management?

Yes, the course teaches conscious breathing techniques and the habit of pausing, both of which are effective tools for managing stress and maintaining emotional balance.

Do I need any prior knowledge or experience to take this course?

No prior experience is necessary. The course is designed for learners at all levels, providing simple yet powerful techniques that can be applied immediately.

Can I take this course if I have a busy schedule?

Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.
Meet the Author

Jaquie Scammell

Customer Service Keynote Speaker | Author of Service Mindset and
Multi Award Winning Service Habits | Founder/CEO ServiceQ
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author