Test Your Assumptions
I bet you can remember a time when making an assumption led to a miscommunication or made a small issue into a major problem? And yet, we all make them! This service habit will help you recognise and challenge your assumptions before they derail your conversations. Even better, you will learn to transform your assumptions into questions to gain a clearer perspective, solve problems more effectively, and have a greater impact on everyone you serve.
About this Microlearn
Assumptions - we all make them, right? But we can probably all recall a time when they got us into trouble! So why do we make assumptions? And how can we turn our assumptions into effective communication tools?
"Test Your Assumptions" is designed to help you recognise, challenge, and refine the assumptions that shape your perceptions and interactions. You'll learn ways to transform assumptions into questions, fostering a mindset of curiosity and open-mindedness that leads to clearer understanding and better decision-making.
"Test Your Assumptions" is designed to help you recognise, challenge, and refine the assumptions that shape your perceptions and interactions. You'll learn ways to transform assumptions into questions, fostering a mindset of curiosity and open-mindedness that leads to clearer understanding and better decision-making.
What You'll Learn
In "Test Your Assumptions" you will:
Identify and Challenge Assumptions
Learn how to recognise the assumptions you make in everyday interactions and understand how they influence your perceptions and decisions.
Improve Communication and Service
Understand how testing assumptions leads to more accurate communication, reduces misunderstandings, and improves the quality of your service.
Transform Assumptions into Questions
Develop the skill of turning assumptions into questions, allowing you to gather more information and gain a clearer perspective.
Apply These Skills in Various Contexts
Learn how to apply these techniques in different scenarios, from customer interactions to team collaborations, to foster more open and effective communication.
Enhance Critical Thinking
Strengthen your ability to think critically by questioning your assumptions and seeking evidence to support or refute them.
Ready to challenge your assumptions and improve the clarity of your interactions?
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Frequently Asked Questions
Who should take this course?
This course is ideal for anyone looking to improve their critical thinking, communication, and service delivery skills, whether in customer service, leadership, or team collaboration.
How will this course help me in my career?
By developing the habit of testing assumptions, you’ll improve your decision-making, communication, and problem-solving skills, leading to greater professional effectiveness and success.
How do I enroll in the course?
Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.
Can I take this course if I have a busy schedule?
Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.
Jaquie Scammell
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.
I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author