Pillar 3:

Act Consciously

Great service is intentional and thoughtful. These final seven habits are about being purposeful in your actions and decisions, ensuring that everything you do aligns with a commitment to excellence. With these habits, you’ll learn how to maintain focus, act with integrity, and make deliberate choices that enhance both your performance and the customer experience.
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About the Course

Act Consciously empowers you to recognise the impact of your behaviours in everyday interactions. This course emphasises the importance of being mindful of your actions, especially in challenging or unexpected situations.

By learning to manage your responses and approach each moment with intention, you can create positive outcomes and meaningful connections in both your personal and professional life.

The 7 habits that make up
Pillar 3: Act Consciously

Use the slider to explore all 7 habits, and click the button to learn more about each one.

Habit #15

Plan Your Conversations

Recognising that service is an ongoing dialogue. Take a moment to reflect on the quality of your conversations and how they shape your interactions.
Habit #16

Praise Effectively

Learning the three key steps to delivering praise effectively, ensuring your recognition is meaningful and impactful.
Habit #17

Tell The Truth

Understanding how telling the truth makes you feel as a service professional.
Habit #18

Look After Your Shakti

Discovering practical ways to effectively manage and sustain your energy throughout the workday.
Habit #19

Minimise Multitasking

Recognising when task-switching involves another person and understanding its impact on your interactions.
Habit #20

Bend Blue Rules

Understanding that there are red rules and blue rules and some rules require flexibility.
Habit #21

Do Your Best

Learning to widen your perspective during high-pressure situations and recovering more quickly from service challenges and setbacks.

What You'll Learn

The significance of conscious actions in everyday situations.
How to create positive impacts through mindful behaviours.
Techniques for staying grounded and present in uncomfortable or unusual circumstances.
Practical exercises to develop self-awareness and intentionality in your actions.
Strategies for managing emotional responses and making thoughtful decisions.

Key Benefits

Enhanced self-awareness.

Gain a deeper understanding of how your behaviours influence others and how to manage your actions effectively.

Improved decision-making.

Learn to pause and reflect before reacting, leading to more thoughtful and constructive responses.

Stronger interpersonal relationships.

Build trust and respect by consistently acting with intention and care, even in difficult situations.

Increased resilience.

Develop the ability to handle uncomfortable or unusual situations with calmness and clarity.
Ready to elevate your service through mindful action?
Enrol in 'Act Consciously' today and discover how purposeful choices and focused behaviours can transform your performance and customer relationships. 
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Frequently Asked Questions

Who should take this course?

This course is designed for anyone looking to improve their self-awareness, emotional intelligence, and ability to handle challenging situations with grace.

What resources will I need to participate in this course?

All you need is a computer or mobile device with internet access to participate in the course. We provide all the necessary materials, including readings, videos, and guided exercises. Optional: A quiet space for meditation and self-reflection can enhance your learning experience.

Do I need any prior experience or knowledge?

No prior experience or knowledge is necessary. This course is suitable for individuals at any stage of their personal development journey. The modules are designed to be accessible and beneficial to everyone, regardless of their background.

What if I fall behind or can't complete the course on time?

The course is self-paced, so you can learn at your own convenience. You will have lifetime access to all course materials, allowing you to revisit and complete the modules at your own pace. There's no pressure to finish within a specific timeframe.
Meet the Author

Jaquie Scammell

Customer Service Keynote Speaker | Author of Service Mindset and
Multi Award Winning Service Habits | Founder/CEO ServiceQ
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author

Get in touch

  • Suite 1, Level 9, 350 Collins Street, Melbourne, Victoria, Australia 3000
  • hello@serviceq.co
  • +61 431 133 904

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