Pillar 1:

Know Yourself

Service starts with you. Before you can consider the customer, you need to be aware of how you show up and how present you are. These first seven habits will help you develop self-awareness and presence, laying the foundation for exceptional service.
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About the Course

Before you can truly serve others, it's essential to understand yourself. The "Know Yourself" course focuses on developing self-awareness and presence, helping you recognise how your mindset, behaviours, and attitudes impact your service interactions.

Through these first seven habits, you'll gain insights into your strengths and areas for growth, setting the foundation for exceptional service.

The 7 habits that make up
Pillar 1: Know Yourself

Use the slider to explore all 7 habits, and click the button to learn more about each one.

Habit #1

Choose To Serve

Understanding the impact of a conscious choice to serve and recognising what is gained when you choose to serve.
Habit #2

Create Helpful Beliefs

Testing the beliefs that stand in the way of service success and noticing the beliefs that become the foundation for it.
Habit #3

Take Four Seconds

Increasing self-awareness in service and learning how breathing helps you make better decisions.
Habit #4

Watch Your Thoughts

Understanding how watching your thoughts allows you to stay present and avoid zoning out.
Habit #5

Meditate Daily

Practising mindfulness to cultivate presence and single-focused attention.
Habit #6

Be The Change

Recognising that behaviours are values in action and that who you are being is far more impactful than what you are doing.
Habit #7

Look The Part

Learning the five areas for making a good impression and establishing trust in a matter of seconds.

What You'll Learn

Techniques to enhance self-awareness and mindfulness.
Strategies to maintain presence and focus in high-pressure situations.
How to identify and manage your thoughts and emotions during service interactions.
The importance of aligning your actions with your values to create authentic service experiences.

Key Benefits

Improved self-confidence and clarity in service roles.

Gain confidence and clarity by understanding your strengths and areas for improvement, leading to more effective service interactions.

A stronger foundation for personal and professional growth.

Build a solid base for ongoing growth by deepening your self-awareness, which is essential for long-term success in service.

Enhanced ability to connect with customers and colleagues authentically.

Create genuine connections by understanding yourself better, allowing you to engage with others more authentically.

Greater resilience and emotional intelligence in challenging situations.

Stay composed and adaptable in difficult situations by developing emotional intelligence and self-awareness.

Ready to discover the power of self-awareness and presence?
Enrol in 'Know Yourself' today and begin your journey towards exceptional service by mastering the habits that will shape how you show up for others.
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Frequently Asked Questions

Who is this course for?

This course is designed for anyone looking to deepen their self-understanding and live a more authentic, fulfilling life. Whether you're a student, professional, or someone on a personal development journey, this course provides valuable insights and practical tools to help you know yourself better.

What resources will I need to participate in this course?

All you need is a computer or mobile device with internet access to participate in the course. We provide all the necessary materials, including readings, videos, and guided exercises. Optional: A quiet space for meditation and self-reflection can enhance your learning experience.

Do I need any prior experience or knowledge?

No prior experience or knowledge is necessary. This course is suitable for individuals at any stage of their personal development journey. The modules are designed to be accessible and beneficial to everyone, regardless of their background.

What if I fall behind or can't complete the course on time?

The course is self-paced, so you can learn at your own convenience. You will have lifetime access to all course materials, allowing you to revisit and complete the modules at your own pace. There's no pressure to finish within a specific timeframe.
Meet the Author

Jaquie Scammell

Customer Service Keynote Speaker | Author of Service Mindset and
Multi Award Winning Service Habits | Founder/CEO ServiceQ
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author