Put The Team First
In this service habit we challenge the old idea that you should always put the customer first. Why? Because we believe how you treat your customers really starts with how you treat your team. You'll consider your everday interactions with your team and learn how to create "agenda-less" time to get to know and understand the people you work with better. When you build a strong team, the customer ultimately wins.
About this Microlearn
There's an old saying that how you do anything is how you do everything. So rather than seeing service as a performance, why not make it a reflection of how you treat everyone, starting with your team.
In "Put the Team First" we focus on creating strong internal relationships that translate to more effortless and positive experiences with customers. You'll consider how you move around your workplace and how you schedule your day to create opportunities for "agenda-less" time where you can build stronger bonds with your colleagues that will have a ripple effect on everyone you meet and serve.
In "Put the Team First" we focus on creating strong internal relationships that translate to more effortless and positive experiences with customers. You'll consider how you move around your workplace and how you schedule your day to create opportunities for "agenda-less" time where you can build stronger bonds with your colleagues that will have a ripple effect on everyone you meet and serve.
What You'll Learn
In "Put The Team First", you will:
Understand the Importance of Internal Relationships
Learn why internal customer relationships are just as important as external ones and how they affect the overall service culture.
Enhance Team Cohesion
Learn strategies to build strong team bonds that improve cooperation and collective problem-solving.
Develop Effective Team Communication
Master techniques for clear and respectful communication that foster collaboration and trust within your team.
Reflect Organisational Values in Team Interactions
Understand how treating your team with respect and care mirrors the way your organisation values its customers.
Cultivate a Supportive Work Environment
Explore ways to create an environment where team members feel valued, supported, and motivated to contribute.
Are you ready to strengthen your team and enhance your service culture?
Guaranteed Security using one of the most advanced encrypted systems on the market.
The information in this page is being processed and encrypted securely using industry-leading encryption and fraud prevention tools.
Frequently Asked Questions
Who should take this course?
This course is ideal for professionals at all levels who want to improve their internal customer relationships, enhance team dynamics, and create a positive and collaborative work environment.
How will this course help me in my career?
By learning to prioritise your team’s well-being and success, you’ll develop leadership skills, improve your ability to work collaboratively, and contribute to a positive organisational culture.
How do I enroll in the course?
Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.
Can I take this course if I have a busy schedule?
Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.
Jaquie Scammell
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.
I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author