Understand Others
Exceptional service requires understanding the people you serve. These next seven habits focus on deepening your empathy and awareness of others, helping you to connect more meaningfully and respond to their needs with care and attention. By mastering these habits, you’ll create stronger relationships with customers and provide a more personalised service.
About the Course
"Understand Others" is designed to help you develop the crucial skill of empathy in your personal and professional interactions. By learning to truly see, hear, and understand those around you, you can build stronger connections and foster a more inclusive environment.
This course will guide you through practical techniques to enhance your ability to empathise, helping you create meaningful relationships and deliver exceptional service.
This course will guide you through practical techniques to enhance your ability to empathise, helping you create meaningful relationships and deliver exceptional service.
The 7 habits that make up
Pillar 2: Understand Others
What You'll Learn
Key Benefits
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Frequently Asked Questions
Who should take this course?
This course is ideal for anyone looking to improve their interpersonal skills, whether in customer service, management, or personal relationships.
What resources will I need to participate in this course?
All you need is a computer or mobile device with internet access to participate in the course. We provide all the necessary materials, including readings, videos, and guided exercises. Optional: A quiet space for meditation and self-reflection can enhance your learning experience.
Do I need any prior experience or knowledge?
No prior experience or knowledge is necessary. This course is suitable for individuals at any stage of their personal development journey. The modules are designed to be accessible and beneficial to everyone, regardless of their background.
What if I fall behind or can't complete the course on time?
The course is self-paced, so you can learn at your own convenience. You will have lifetime access to all course materials, allowing you to revisit and complete the modules at your own pace. There's no pressure to finish within a specific timeframe.
Jaquie Scammell
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.
I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.