Habit #20: Bend Blue Rules

Service situations can require some give and take. But how do you know when to be flexible and when to be firm? In this habit, you'll learn when and how to bend the rules to create win-win situations.

"Bend Blue Rules" is designed to help you navigate the complexities of service interactions where strict adherence to rules may not always lead to the best outcomes. This habit teaches you how to identify which rules can be flexibly applied and how to make adjustments that still align with company values and policies.

You'll learn how to communicate these decisions effectively, ensuring customer satisfaction while maintaining integrity and trust.

In"Bend Blue Rules" you will:

Identify Flexible Rules

Learn to distinguish between rigid and adaptable rules in service interactions, understanding when and how to apply flexibility.

Balance Customer Needs and Company Policies

Learn strategies to balance the demands of customer service with the need to uphold company standards and policies.

Enhance Problem-Solving Skills

Develop the ability to assess situations quickly and determine the most appropriate way to adapt rules for positive outcomes.

Create Win-Win Solutions

Master the art of finding solutions that meet customer needs while ensuring compliance with essential guidelines.

Communicate Adjustments Effectively

Gain skills in explaining rule adaptations to customers in a way that maintains transparency, trust, and satisfaction.

Ready to master the art of flexibility in service?

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Frequently Asked Questions

Who is this course for?

This course is ideal for customer service professionals, team leaders, and anyone involved in service delivery who wants to improve their flexibility and decision-making skills.

Will this course help me in my current role?

Yes, the skills you learn in this course will enhance your ability to handle complex customer interactions and adapt rules to meet customer needs while maintaining company policies.

How do I enroll in the course?

Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.

Can I take this course if I have a busy schedule?

Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.

In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.

Bend Blue Rules

About this Microlearn

What You'll Learn