Plan Your Conversations
When it comes right down to it, service is an exchange of energy. So what makes a conversation feel magical? When you set clear intentions for your conversations and back those intentions up with thoughtful questions, people feel like you respect their time and value their input. This habit is not about scripting what you're going to say. It's about making people feel great by guiding a conversation from beginning to end with questions that show you are there to learn and to serve.
About this Microlearn
Great conversations don't happen by accident. But they don't take hours of preparation either. There are a few simple steps that will enhance the quality and impact of your conversations and make people look forward discussing things with you whether you’re engaging in a casual dialogue, a customer interaction, or a critical business discussion.
In this course, you’ll learn how to think about a conversation in stages and how to set clear intentions and ask thoughtful questions for each stage.
When you show up prepared with curious questions, people feel like you respect their time and value their perspective. And they're excited about future conversations with you, which leads to stronger relationships and better outcomes.
When you show up prepared with curious questions, people feel like you respect their time and value their perspective. And they're excited about future conversations with you, which leads to stronger relationships and better outcomes.
What You'll Learn
In "Plan Your Conversations" you will:
Become More Intentional
Learn how to define the purpose of your conversations and set clear intentions for what you want to achieve.
Build Rapport and Trust
Use open, curious questions to signal respect and care from the outset, fostering the trust and openness needed to see problems and find solutions.
Anticipate Challenges
Develop the skill of identifying potential obstacles and preparing questions to address them effectively.
Guide Conversations to Positive Outcomes
Practice guiding conversations toward mutually beneficial outcomes that leave people feeling excited about future conversations.
Structure Effective Conversations
Break conversations down into stages and prepare for each stage to maintain focus and flow.
Ready to master the art of conversation planning and achieve more effective communication?
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Frequently Asked Questions
Who should take this course?
This course is ideal for anyone looking to improve their communication skills, particularly those in customer service, management, or roles that require frequent interactions with others.
How will this course help me in my career?
By learning how to plan your conversations effectively, you’ll improve your ability to build relationships, solve problems, and communicate with impact, making you a more effective and valuable professional.
How do I enroll in the course?
Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.
Can I take this course if I have a busy schedule?
Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.
Jaquie Scammell
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.
I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author