Habit #6: Be The Change

Service is less about the outcome and more about who you are being and how you leave people feeling. In this habit, you'll consider your everyday actions and behaviours through the lens of your personal and professional values and ask, "Are my choices aligned with my values?"

None of us like to be preached at or told what to do. It's more inspiring to see someone walk their talk. So, in this habit, you'll consider what you want to see more of in the world and decide how to put that into action.

By committing to this habit, you’ll learn how your everyday actions and choices influence team dynamics and drive customer perceptions. And you'll work on becoming the leader you wish you had!

In "Be The Change", you will:

Understand the Power of Behaviours

Discover how your actions and attitudes influence not only your interactions but also the overall atmosphere of your workplace.

Enhance Customer Perceptions

Understand how your consistent positive behaviour shapes customer experiences and fosters trust and loyalty.

Embody Core Values

Learn how to align your behaviour with key service values such as empathy and integrity.

Take Responsibility for Service Quality

Learn practical techniques to take ownership of the service you deliver, even in challenging situations.

Influence Team Dynamics

Consider how you want to leave your colleagues and customers feeling and commit to small, everyday actions that will positively impact your team and create a values-driven service culture.

Are you ready to take charge of your service interactions and lead by example?

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Frequently Asked Questions

Who should take this course?

This course is ideal for professionals who want to take control of their service interactions, improve team dynamics, and consistently deliver high-quality service.

How will this course help me in my career?

By learning to embody positive behaviours and values, you’ll not only improve your current job performance but also develop the leadership skills necessary for long-term career growth.

How do I enroll in the course?

Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.

Can I take this course if I have a busy schedule?

Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.

In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.

Be The Change

About this Microlearn

What You'll Learn