Habit #12:

Squint With Your Ears

'Squint With Your Ears' is a quirky way of saying that when you listen effectively, you are actually listening with all your senses.  In this playful and impactful microlearn, you'll get tips from some of the world's best communicators and understand why listening goes beyond simply hearing words.  You'll practice using all your senses to gather more information and tap into people's unspoken needs and wants.  If you want to become a "Jedi master" of service, this habit is for you. 

About this Microlearn

"Squint With Your Ears" dives into the art of deep listening, helping you to go beyond just hearing words to truly understand the underlying messages, emotions, and needs of others. You'll learn ways to use all your senses in the listening process, allowing you to pick up on non-verbal cues and subtle signals that are often missed in surface-level conversations. 

By sensing people's unspoken needs or concerns, you'll make them feel like they matter and be able to offer them a product, solution, or experience that feels personalised. 

What You'll Learn

In "Squint With Your Ears" you will:

Master Deep Listening Techniques

Learn how to listen beyond words by paying attention to tone, body language, and other non-verbal cues that convey meaning.

Build Empathy and Connection

Learn how deep listening allows you to connect with others on a more profound level and how this can transform the way you serve.

Engage All Your Senses

Discover how to use all your senses to enhance your listening abilities, helping you to sense people's unspoken needs and wants.

Apply These Skills in Various Settings

Understand how to use these listening techniques in both personal and professional contexts to improve communication and relationships.

Practice Paraphrasing

Develop the skill of paraphrasing to confirm understanding and avoid making assumptions.
Are you ready to transform the way you listen and connect with others?
Enrol in the "Squint With Your Ears" course today and start mastering the art of deep listening.
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Frequently Asked Questions

Who should take this course?

This course is ideal for anyone looking to improve their listening and communication skills, whether in customer service, leadership, or personal relationships.

How will this course help me in my career?

By mastering deep listening techniques, you’ll improve your ability to connect with colleagues, clients, and customers, leading to better collaboration, stronger relationships, and greater professional success.

How do I enroll in the course?

Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.

Can I take this course if I have a busy schedule?

Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.
Meet the Author

Jaquie Scammell

Customer Service Keynote Speaker | Author of Service Mindset and
Multi Award Winning Service Habits | Founder/CEO ServiceQ
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.

I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author