Use Their Name
What's that old saying? The sweetest sound anyone can hear is the sound of their own name. In "Use Their Name" you'll learn why using someone's name creates instant connection and makes every service interaction easier. You'll also learn tips and tricks for remembering names so that you can do it like a pro!
About this Microlearn
Have you ever said something like, "I know remembering people's names is important but I'm just not good at it." Well, it's time to change that belief! Through this microlearn you'll understand why remembering names isn't a memory problem. It's actually an attention problem. And then we'll give you some tips and tricks to tune in so you don't miss out on learning and using someone's name right away. What you learn will help you personalise your communication and make the people you serve feel like they matter.
What You'll Learn
In "Use Their Name", you will:
Understand the Importance of Names
Learn why names truly matter and how using them can transform your communication.
Enhance Respect and Recognition
Understand how using names appropriately can convey respect and make the other person feel truly valued.
Master Techniques for Remembering Names
Discover practical methods to help you remember and recall names with ease, even in busy or high-pressure environments.
Apply the Habit in Various Scenarios
Practice using names in different contexts, from customer interactions to team meetings, to reinforce positive relationships.
Build Instant Connection and Rapport
Explore how using someone’s name can quickly establish trust and connection in both personal and professional interactions.
Ready to make a lasting impression and build stronger connections?
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Frequently Asked Questions
Who should take this course?
This course is ideal for anyone looking to improve their communication skills, whether in customer service, leadership, or personal interactions.
How will this course help me in my career?
By mastering the use of names, you’ll improve your interpersonal skills, build stronger professional relationships, and create a more positive and respectful work environment.
How do I enroll in the course?
Simply click the "Enroll Now" button on the course landing page and follow the instructions to register and gain access to the course materials.
Can I take this course if I have a busy schedule?
Absolutely! The self-paced format of the course allows you to work through the materials at your own pace, making it flexible for those with busy schedules.
Jaquie Scammell
In 2012, I left my corporate career to follow a more intentional and purposeful path. I made a vow to myself: I took on the task of understanding how to first serve myself to better serve others.
I started this business to remind people how simple serving others can be and that service always starts with you. When you feel well, cared for, and valued, you naturally bring this into your relationships with others.
Patrick Jones - Course author