Online Training for Humans Who Serve Humans. 

If you work with people, especially in customer service, retail, healthcare, or contact centres, this Academy was built for you.

Write your awesome label here.

ServiceQ Academy is a self-paced platform that teaches 21 practical Service Habits to help you:

  • Resolve complaints the first time
  • Stay calm under pressure
  • Handle tough conversations with confidence
  • Protect your energy while serving others

No fluff. Just simple, human skills that make every interaction better for your customers and for you.
Write your awesome label here.

15,000+

impacted learners
Why It Matters

Because service is human work. Every conversation counts.

And the difference between a good day and a hard one often comes down to:
  • a single question
  • a shift in tone
  • a moment of presence
At ServiceQ Academy, we teach the human habits that create ripple effects — for your customers and your wellbeing. 

What You’ll Learn

21 Practical Service Habits designed for real-world service moments:

Resolve issues on the spot

Communicate clearly under pressure

Build confidence in difficult conversations

Protect your energy and avoid burnout

Apply skills at work and at home

“Hands down the most relevant, human, and practical training I’ve done.”
 — Team Leader, Retail
“I used Habit #3 the same day I learnt it. It completely shifted how I handled a tricky customer call."
— Contact Centre Agent, Telco
“These habits helped me not just at work, but with my kids at home. It’s like emotional intelligence with a heartbeat.”
 — Receptionist, Healthcare
Write your awesome label here.

Inside the Academy

You’ll get:
● 21 short, self-paced video lessons (2–5 minutes each)
● A printable habit guide with reflection prompts
● Frameworks you can use in queues, calls, or after tough shifts
● Affordable, accessible learning with no jargon
● Flexibility to choose a few habits or complete all 21

 Ready to strengthen your human edge?

Whether you speak directly with customers or support those who do, you deserve tools that help you show up with more confidence and care.

Service Habits Membership

$49/mo
Get access to the entire Service Habits suite of programs (21 learning programs), live masterclasses and access to the Service Nation community. 
  • Access to 21 Micro Learning Modules
  • Masterclasses and Workshops online
  • Service Nation Community

Individual Habits and Pillars

from $99
Want to level up a particular area of your service leadership. Or just want to taste the ServiceQ Academy learning difference.  Single habits, buy a bundle or grab the whole program. 
  • Bite sized, practical learning
  • Course discussion
  • Downloadable cheat sheet and guides

Corporate Programs

Book a call 
If you're looking at a way to embed the ServiceQ Learning material into your company or to train your team digitally, a combination of live and digital or learn about our in person programs. The best thing to do is book a free discovery call with us. 
  • Talk about your specific company training needs
  • Your LMS or ours
  • Scalable and cost effective corporate pricing

Frequently asked questions

Got questions. We have the answers. 

How do I enroll in a course?

Browse our course catalog, select the course you’re interested in, and click the "Enrol now" button.

Are the courses self-paced?

Yes, all our courses are designed to be self-paced so you can learn at your convenience.

What support is available during my course?

Our dedicated support team and community forums are available to help you with any questions or challenges.

Get in touch

  • Suite 1, Level 9, 350 Collins Street, Melbourne, Victoria, Australia 3000
  • hello@serviceq.co
  • +61 431 133 904

Featured links

Social accounts

Copyright © 2024