Learn 3 practical habits to build calm, confident leadership, for free.

15-minute micro-lessons that help you communicate clearly, lead with empathy, and strengthen your service mindset.

Jumpstart your leadership and service practice, for free. In this mini-course, you’ll get access to three foundational Service Habits designed to shift how you show up, communicate, and lead. 

What You’ll Learn:
  • Habit 1 — Choose to Serve — Shift your mindset to lead with purpose and intention.
  • Habit 8 — Put the Team First — Build stronger teams and deliver better customer outcomes.
  • Habit 15 — Plan Your Conversations — Communicate with clarity so people feel heard and valued.

3 short, practical habits to help you stay calm, confident, and connected under pressure.
No card details. Start learning instantly.

Trusted by learners from Australia’s leading service brands!

“Hands down the most relevant, human, and practical training I’ve done.”

 — Team Leader, Retail
“I used Habit #3 the same day I learnt it. It completely shifted how I handled a tricky customer call."
— Contact Centre Agent, Telco
“These habits helped me not just at work, but with my kids at home. It’s like emotional intelligence with a heartbeat.”
 — Receptionist, Healthcare